Social Media

Update Password on Win10 Mail App (desktop)

Leave a comment

If you update/change your domain email password via webmail, it is important you update the password in your win10 mail app asap.

  1. click the mail icon (blue envelope)
  2. Click the settings gearwheel > manage accounts > click the email account
  3. In the pop up window, change the Password in the password field and click save.

If you have outlook on your phone, don’t forget to update that too.

**********

This is enough to update the account. If you need to change the incoming/outgoing server settings,

Follow steps 1-2 as above then choose:

Change Mailbox Sync settings – Options for syncing your content.

Here you can choose how often this email app downloads your mail from the server, how long you want it to go back, you can change your display name and switch the sync settings on or off via the toggle.

Click Advanced mailbox settings – Incoming and Outgoing mail server info to change the server and port settings (warning! only do this if you have been asked to by your service provider)

For secure mail, all 4 checkboxes should be ticked.

EMail / POP3 / IMAP Help

Set Up Domain Email in Outlook (pc)

Leave a comment

Unfortunately there seems to be a bug with Outlook’s automatic set up wizard which is preventing set up of domain email and throwing up errors. It is better to perform a manual set up as instructed below. Quick set up instructions here or scroll down for step by step screenshots. Remember to have your email address and password ready.

  1. Open Outlook, Click File > Account Settings > Manage Profiles >Email Accounts >New
  1. Enter your name > Email address > Password > Retype Password >Check Manual set up or additional server types > Next
  2. Choose your account type: pop or IMAP > Next
  3. Fill in all your details, choose IMAP

CHECK the box saying Require logon using Secure Password Authentication

IMPORTANT! before you click next, click More Settings > Outgoing Server >

Check My outgoing server (SMTP requires authentication) AND
Use same settings as my incoming server > OK then click NExt

Outlook will run a test

If successful, close the window

An ‘All set’ window will appear. If you want to set up outlook on your phone too, leave the little checkbox checked, otherwise uncheck it and then click finish.

You will see your new email address added to the email accounts list, close to continue. Return to your home dashboard to manage your new email account.

Step by Step Screenshots:

Click +Add Account > Manage profiles

Click Email Accounts

Click New

Enter your details like my example below but using your own email details. Choose manual set up > Next

Choose Pop or IMAP option > Next

Fill in every field in full (using your own name and domain email, server settings are the same).

Important! You must tick the check box at the bottom and click ‘More settings’ before you click next

When the more settings window opens, choose outgoing server and check the two boxes below. These must be enabled ! > OK

Outlook will run a basic test to make sure all is set up. It will then say you’re all set.

If you want to set up outlook on your phone too, leave the little checkbox checked, otherwise uncheck it and then click finish. Then close all the windows and go to your home dashboard to check your emails.

Social Media

Online Presence Building – Directories to register your Business with

Leave a comment

Once your website is online, listing your business with online directories is the best way to to saturate the search engines with your business details.  These local ‘citations’ go along way to letting the search engines and customers know your business is here and here to stay. The key is to keep your information consistent, such as phone numbers opening hours etc. If these are different it causes descrepancies which the search engines don’t like. So make sure your details are up to date and are kept that way.

You may already even be on some of them, if so, check all the data is correct and make sure you have access so you can manage them.

Be prepared for cold calling from these companies once registered as they will do anything to persuade you to take out their premium ‘paid for’ listings. This is of course your choice but the free listings are just fine for the purpose of merely exploiting your business name online. A firm ‘no’ will suffice, there’s no need to engage in any conversation other than that. Sales calls are annoying but I do however feel the advertising and SEO benefits far outweigh this minor inconvenience.

There are in fact many more good business directories/social networking sites to register yourself with than listed here but be careful, always register your business with sites that require a MANUAL registration, don’t be tempted to register yourself with directories that promise automatic listings/submission to 1000’s of search engines. They use tactics against search engine rules and have the potential to do real harm to your web presence. If in doubt, drop me a line.

Google My Business

www.google.co.uk/business – Listing Price: Free

Bing Places

www.bingplaces.com – Listing Price: Free

Yell

www.yell.com – Listing Price: Freemium

Yelp

www.yelp.co.uk – Listing Price: Free

192.com

www.192.com – Listing Price: Free

FreeIndex

www.freeindex.co.uk – Listing Price: Free

Cylex UK

www.cylex-uk.co.uk – Listing Price: Free

UK Small Business Directory

www.uksmallbusinessdirectory.co.uk – Listing Price: Free

Hotfrog

www.hotfrog.co.uk – Listing Price: Free

Bizify

www.bizify.co.uk – Listing Price: Free

Opening Times

www.opening-times.co.uk – Listing Price: Free

Opendi

www.opendi.co.uk – Listing Price: Free

Business Magnet

www.businessmagnet.co.uk – Listing Price: Free

My Local Services

www.mylocalservices.co.uk – Listing Price: Free

County Council Directories – Listing Price: Free

To find your local county council website visit: https://www.gov.uk/find-local-council

Don’t forget social media platforms too. Facebook, Instagram, Twitter, Youtube, Linked in etc…

It is really important to make a note of all business directory listings you sign up to and to keep the information consistent. It’s important you notify all of them if you  move address, change your phone number, social media accounts or other contact details. Keeping your details up to date and consistent is essential. Not only does it help with local SEO, but most importantly, it helps potential customers get in touch with you.

Social Media

facebook Likes v Follows

Leave a comment

What’s better, a facebook Like or a Follow? This is a question often asked and here’s a brief understanding of both.

When someone likes a Page, they’re showing support for the Page and want to attach their name to it publicly for others to see. The Page will appear as being liked in the About section of that person’s profile.

Likes

People who like a Page will automatically also follow it and will see updates about it in their news feed (subject to facebook’s algorithms, of course). Once you’ve liked the page, you can also choose how often you’d like to see the updates by tapping on the Following settings – choose from Favourite (seeing new posts higher as a priority), Default, Snooze or Off.

Follow

If a person doesn’t want to acknowledge a page and have it appear in their About section, they can choose to ‘follow’ instead. This means they will receive updates about the page in their feed. You can also choose the frequency of updates shown, as above.

It doesn’t quite end there … You now have the option to Like but NOT follow. You publically acknowledge yourself as supporting the page, but you have no interest on seeing its content in your news feed. You have to manually change the settings for this (as described above).

So why would one choose Liking over following on facebook?

If you’re happy to be seen as a fan of the page and want the world to know, then it would be logical to choose Like.

If you follow a particular political organisation or something personal and don’t want others seeing or if you’re a competitor of a business and want to see what they’re posting without having to frequently and manually visit their page but want to see updates in their feed, you may choose to just ‘Follow’.

The only reason I can think of to why one would Like and NOT follow is to perhaps support a friend or family member’s business in publically acknowledging it but that’s as far as it goes, you really have no interest in it other than that?

Which is best for your business?

The best option would be for your customers/fan base to Like & Follow (the default option).

‘Follow only’ is also good as at least the content you post on your page is likely to be seen by them and you yourself have a true indication of how many people are interested in your page (no matter the reason).

A ‘like and no follow’ is pretty pointless other than a small acknowledgement.

So for a business, a like paired with a follow is the best type of acknowledgement for a Page to have, however in my opinion, engagement is what you should be seeking to achieve, not solely focussing on Likes or Followers. Posting up interesting content that your followers will interact with, either by liking posts, getting involved in discussion or clicking links to buy. You can have thousands of likes but unless someone is reading and interacting with your posts, they aren’t retaining who you are and what you do – the entire reason for your page’s existence.

EMail / POP3 / IMAP Help

Custom Folders in Outlook (default mail app on windows 10 / 11)

Leave a comment

If you have chosen IMAP, your domain email syncs with the email server (where your email account is hosted). If you want to create and use custom folders to organise your emails in Outlook, you first need to create them in Webmail. Follow these steps below:

Log in to Webmail.

Visit: https://webmail.webmailhost.co.uk

Enter your email address and password to login.

Click settings (left menu) > Folders (second pane) > + Create (icon top right) Your new folder will appear in the centre column. Log out.

Now log back into outlook. Click on your email address (left column) > Click ‘Folders’ and you will see your new folder nestled under the inbox.

To move an email over to your new folder, open up the email, click the 3 dots (very top right), click ‘move’ choose your folder and it will transfer the email to that folder.

Social Media

share a post from your fb business page to other places

Leave a comment

If you’ve been allocated a Page Role in facebook pages but want to share posts from your business page to your personal page (or elsewhere, such as groups), you can quite easily from a desktop, however, from a phone, you must first switch your profile from your page role e.g. admin to personal…..

From a phone you will need to return to your home screen and first click through via the facebook app, (not pages).

Once opened up, search for your business page and open it up. Scroll down to the post you want to share….

There is a share button underneath the post but first you must switch your user profile from the page role to personal, do this by tapping on the little circular icon displayed just above the Share link…

This opens up a little window asking you which you want to switch to. Tap on the link showing your personal profile. (In my case below you can see my two options.)

When you TAP, you will go back to the post but you will notice your personal avatar is now displaying in the little circular icon. Now tap Share underneath…

Now when you tap Share, you will see you have a choice of sharing your post to multiple places including groups.

EMail / POP3 / IMAP Help

Domain Email Set Up on Windows 10 (Default Mail App)

Leave a comment

To set your domain emails up using the default Windows 10 Mail app follow the instructions below.

Important: make sure you have your email address and password to hand before you begin. You are advised to check these are correct by logging into webmail first via a web browser.

Go to: https://webmail.webmailhost.co.uk and log in with your full email address and password. If you have logged in successfully, you can be assured your log in details are correct. Log out. If not, contact us to reset your password.

Begin set Up:

Press the windows icon (bottom left corner) > Mail > Accounts > + Add Account > Advanced Set Up > Internet Email > Internet Email Account (in the window fill in all fields as follows):

Email Address: your full email address

Username: your full email address

Password: xxxxxx

Account name: your name, company name or full email address

Send your messages using this name: type in your personal name or company name (the recipient will see this so choose something relevant that they will recognise you by)

Incoming Mail Server: cloud304.thundercloud.uk
Account Type: POP3 or IMAP4 (*see below)
Outgoing Mail Server: cloud304.thundercloud.uk

Make sure ALL 4 boxes are checked underneath > Sign In

You can personalise your email signature, set when your pc checks for mail etc by opening up the mail program and clicking on the settings gearwheel (last icon from the bottom left menu bar)

*POP3 downloads all emails onto the device you are using, leaving no copy on the server. You cannot sync across devices. Useful if you only use one device.

IMAP4 – retrieves a copy of an email to your device leaving the original on the server. You can sync using the same mail app on multiple devices. If you accidentally delete an email from your device, you will be able to recover the original from the server. Although each client has 5GB space within each mailbox, you will need to log in via webmail periodically to clear out any junk or old emails no longer require to stop it getting full and exceeding its capacity.

We would always recommend you opt for IMAP4 when setting up domain emails on a mail client/mail app.

You can also add your domain emails to your phone to sync with the account you created above.

Setting up Outlook on an iphone

If you open your windows 10 mail client, you will see a link ‘Get emails on your phone’ bottom left corner. Click it and either scan the QR code or enter your phone number and you will receive a link to download the app on your phone.

Please note, where I have used you@yourdomain.co.uk or mail.yourdomain.co.uk below – you must replace this with your own email address and domain.

Once downloaded, open the Outlook icon to begin set up. Click Add Account.

Enter your full email address & click the blue ‘Add Account’ button
Make sure it says IMAP at the top.

You need to complete the following fields that the program hasn’t autofilled:

Password
Display Name:
Description:

Then toggle the ‘Used Advanced Settings’ to enable
Incoming hostname:

mail.yourdomain.co.uk:993
IMAP username: you@yourdomain.co.uk
IMAP password: (complete this)

SMTP Outgoing Email Server
SMTP Hostname: mail.yourdomain.co.uk:465
SMTP Username: you@yourdomain.co.uk
SMTP Password: (your password)

Then click the ‘Sign in’ Button to complete

EMail / POP3 / IMAP Help

DOMAIN E-mail Set Up (imap) ON iPhones (updated for 2024)

Leave a comment

To set up your domain e-mail account on your iPhone default mail app (IOS 14.4 onwards), please follow the steps below.

Make sure you know your domain email address AND password before you begin, to avoid any connectivity problems.

You will be using the default mail app (blue icon) to send and receive your mail.   Click settings gearwheel to start…

  1. Click Mail icon > Accounts. > Add Account > Other > Add Mail Account > New Account (fill in 4 fields with your details)

2.  New Account details  – LEAVE THE TOP TOGGLE ON IMAP!  Incoming Mail Server –  fill in the hostname: yourdomain.co.uk then username (which is your full email address) 

 Outgoing Mail Server –  hostname: yourdomain.co.uk your username and password (it is NOT optional) > NEXT

 

3. make sure the mail toggle is enabled (green) > SAVE

4. Your email account is now ready.  Press your home button, find your blue mail app icon and move somewhere convenient.  Tap on it to open your mail.

Final step, make sure sent emails are stored on both your iPhone AND the server

By default, iPhone selects not to store sent items on the server.  I have personally not encountered this but, it is always best to check to make sure any domain emails sent using your iphone are later available to view both on your iphone and on the server to avoid any confusion, plus, if you ever lose your phone or access to it and need to access your email account via webmail, you will find everything there, fully synced.

Checking/Adding the functionality for these items to be stored on both the iPhone and the server is rather simple. 

  1. On the iPhone.
  2. Click settings.
  3. Click mail, contact, calendars.
  4. Select the mail account you want to change.
  5. Click on account info.
  6. Scroll down to advanced.
  7. You will now see a screen that says “Advanced”. In this screen is a section called “Mailbox Behaviours”.
  8. Click on sent – mailbox button.
  9. This will now display two sections. “On My iPhone” and “On the server”.
  10. In the section “on the server” should be a list of all your mailboxes.
  11. Scroll down to sent items on the mail server and select sent items.
  12. When you send an email from your iPhone, a copy will be passed to your mail server.
  13. Your iPhone is now configured to record sent mail both on the device and server.
 
 
*********************************
 

To set up your domain e-mail account on your iPhone default mail app (IOS 13.5 onwards), please follow the steps below.

Make sure you know your domain email address AND password before you begin, to avoid any connectivity problems.

You will be using the default mail app (blue icon) to send and receive your mail.   Click settings gearwheel to start…

  1. Click Settings (gearwheel icon) > Passwords & Accounts >Add Account > Other….

2. Add Mail Account > Complete your details in the 4 fields as marked in red (with your details) > click Next (blue link top right) >

Complete ALL fields marked in red replacing you@yourdomain.co.uk  with your own email address & password (type out in full) > Click Next (blue link top right).

3.  Your phone will now sync with the server > click SAVE to complete. Now click home & tap the blue mail app icon to open your email account.

Send an email to another account you own and send it back again to make sure you are receiving incoming mail and they are outgoing.

Final step, make sure sent emails are stored on both your iPhone AND the server

By default, iPhone selects not to store sent items on the server.  I have personally not encountered this but, it is always best to check to make sure any domain emails sent using your iphone are later available to view both on your iphone and on the server to avoid any confusion, plus, if you ever lose your phone or access to it and need to access your email account via webmail, you will find everything there, fully synced.

Checking/Adding the functionality for these items to be stored on both the iPhone and the server is rather simple. 

  1. On the iPhone.
  2. Click settings.
  3. Click mail, contact, calendars.
  4. Select the mail account you want to change.
  5. Click on account info.
  6. Scroll down to advanced.
  7. You will now see a screen that says “Advanced”. In this screen is a section called “Mailbox Behaviours”.
  8. Click on sent – mailbox button.
  9. This will now display two sections. “On My iPhone” and “On the server”.
  10. In the section “on the server” should be a list of all your mailboxes.
  11. Scroll down to sent items on the mail server and select sent items.
  12. When you send an email from your iPhone, a copy will be passed to your mail server.
  13. Your iPhone is now configured to record sent mail both on the device and server.
 
 
*********************************
 
 
Troubleshooting – Receiving but not sending? 
 
 
  1. Go to Settings > Mail > Accounts > tap on mail account affected
  2. Make sure the mail toggle by the blue envelope icon is on and showing green
  3. Tap on the account name above the toggle

Click on SMTP.

Make sure the the primary server is ON> , click on it and make sure the ‘Use SSL’ toggle is switched on (it will be green if so)

Authentication – make sure this is set to ‘password’

server port 587

If the primary server is not the same as the one you have in your outgoing mail server settings, you need to add it…

Under PRIMARY SERVER there is another option OTHER SMTP SERVERS

Click Add Server (if there is nothing there) or edit the one there. Fill in the host name, username (full email address) and password (not optional you must fill it in correctly) and click save – it will verify.

**************************

 

Previous versions of IOS, please follow the steps below:

1) Go to Settings > Mail, Contacts, Calendars > Add Account.

ip-0ip-1

2) Click ‘Other’ and then ‘Add Mail Account’.

ip-22ip-2

3) Fill in the details with the e-mail address and password for the account you wish to set up.  Make sure all fields are typed out in full even those marked optional.

ip-3

4) IMAP is the default choice.  Make sure all fields are typed out in full even those marked optional.  The Incoming and Outgoing mail server hostname is:  cloud304.thundercloud.uk and overtype the password field with your password. Click Next to proceed & Save to complete.

iphone set up

5)  You have now set up your domain email account on your iPhone!

ip-5