1. open outlook
2. click ‘add account’ (in blue under left menu)
3. Enter your email address in the suggested accounts box and click continue
4. The IMAP window should open, enter your email password in the box > click the ‘show more’ toggle to open the server settings. Enter your password again in the SMTP server box (the port numbers etc should be fine) Port 993 incoming and 465 for outgoing

Click ‘continue’ button to sync your imap account – it will connect to the server to sync, it may take a few mins, more if you have a lot already in the box, then a success tick will appear when its done and you can click ‘done’.

You will now see your account in outlook down the left side. Send an email to one of your other accounts to check its sending ok, and send it back to make sure its receiving ok. Give emails a few mins to come through.

In the realm of email protocols, POP3 and IMAP each offer distinct advantages and catering to different user needs. While both facilitate the exchange of emails between servers and clients, they operate in different ways, impacting how users access and manage their email accounts.

POP3 (Post Office Protocol 3):

POP3, standing for Post Office Protocol version 3, is one of the oldest email retrieval protocols. It operates by downloading emails from the server to the client device, typically a computer or a mobile device. Once downloaded, the emails are usually deleted from the server, although some configurations allow users to leave copies on the server.

Key characteristics of POP3 include:

1. Offline Access: POP3 is primarily designed for offline access. Once emails are downloaded onto the client device, users can access them without an internet connection.
2. Storage Management: Since emails are downloaded and removed from the server by default, POP3 is ideal for users with limited server storage or those who prefer managing their emails locally.
3. Limited Synchronisation: POP3 lacks synchronisation features, meaning actions taken on one device (such as marking an email as read) may not reflect on other devices accessing the same email account.

IMAP (Internet Message Access Protocol):

On the other hand, IMAP, which stands for Internet Message Access Protocol, offers a more dynamic approach to email management. Unlike POP3, IMAP keeps emails stored on the server and synchronises them with multiple devices.

Key characteristics of IMAP include:

1. Server-Side Storage: IMAP stores emails on the server, allowing users to access their messages from any device connected to the internet. This ensures consistency across multiple devices.
2. Real-Time Synchronisation: IMAP synchronises actions performed on emails across all devices in real-time. For example, marking an email as read on one device will immediately reflect on all other devices accessing the same email account.
3. Flexible Folder Management: IMAP supports the creation of folders and subfolders on the server, enabling users to organise their emails efficiently.

Choosing Between POP3 and IMAP:

The choice between POP3 and IMAP depends on individual preferences and requirements. If offline access and local storage management are priorities, POP3 might be the preferred option. Conversely, for users who value real-time synchronisation across multiple devices and server-based storage, IMAP offers a more suitable solution.

In conclusion, while both POP3 and IMAP serve the fundamental purpose of email retrieval, their operational disparities make them better suited for different user scenarios. Understanding these differences empowers users to select the protocol that aligns best with their needs, ensuring a seamless email experience.

Roundcube

To export contacts (back up your address book) from Roundcube, follow these steps:

1. Log in to Roundcube.
2. Click Contacts.
3. Click the down arrow next to Export.
4. Click one of the following:
   • To export all of your contacts, click Export all.
   • To export only the currently selected contact, click Export selected.
5. Save the VCF file on your local computer.

To import contacts (from the back up of your address book) follow these steps:

1. Log in to Roundcube.
2. Click Contacts.
3. Click the Import icon.
4. Click Choose Files, and then select the file to import.
5. To replace the existing address book contacts, select theReplace the entire address bookcheck box.
6. Click Import. Roundcube imports the contacts file.

It is a good idea to do this periodically to ensure you save your data, especially useful during a server migration.

(make sure you have your domain email password to hand before you begin – replace yourdomain.co.uk below with your own domain)

In your mail app, tap the hamburger menu (three horizontal lines) on the left side.

Then tap the settings cogwheel at the top.

Select the email account you wish to change. Then, scroll to the bottom and tap Server settings. Here is where you can update incoming/outgoing server names, ports, passwords and authentication settings.

Please fill in your password in the fields, even if it looks like its already there or says optional, you must type it in!

Your screen should look like the image below.
Be sure to click Done when finished!

Send a test message out to another one of your non-domain related accounts (such as gmail etc) and send it back again to make sure you are both able to send and receive mail ok.

Having issues?

Our support on issues using this software is limited – we’re happy to verify you’ve put everything in the right place. Please email us with screenshots of the configurations you applied as per this article and we will let you know if anything has been missed.

(make sure you have your domain email password to hand before you begin – replace yourdomain.co.uk below with your own domain)

Go to Settings  > Mail > Accounts > tap on your email account > tap on the email address at the top > this screen will contain your imap information.

INCOMING MAIL SERVER

Host Name: yourdomain.co.uk

Username: your email address

Password: (your password)

OUTGOING MAIL SERVER

SMTP (this should say your domain name to the right – tap on it) > PRIMARY SERVER On (tap on it) >

OUTGOING MAIL SERVER

Host name: yourdomain.co.uk

Password: (your password)

Use SSL – Enable toggle to the right

Authentication Password

Server Port 587

Click Done

(Your screen should look like this below)

Our web host has a planned server migration on Wednesday 6th March 2024. It won’t affect your website, however, if you’re still using the cloud304.thundercloud.uk incoming and outgoing mail server settings on your email account, they will need to be updated.

They are being swapped over to cloud327.thundercloud.uk so you can either wait until the day and update the incoming and outgoing mail server settings to this on the 6th March, or you can update them anytime between now and 6th March to:

yourdomain.co.uk

(IMPORTANT: make sure you have your domain email password to hand before you begin – replace yourdomain.co.uk below with your own domain)

1. Open up your mail on windows

2. Click the little blue settings gearwheel cog icon (right bottom menu)

3. Manage accounts (from far top right menu)

4. Tap on your email address i.e. you@yourdomain.co.uk

5. Click ‘Change mailbox sync settings’ – Options for syncing your content

6. Click ‘Advanced mailbox settings’ – incoming and outgoing mail server info

7. Change the incoming mail server to:

yourdomain.co.uk

Change the outgoing email server to:

yourdomain.co.uk

Make sure all 4 boxes underneath are checked blue and click Done, Save. (see screenshot below)

You may now notice there is a triangle warning in the left side of the email address you have just changed. Click on this and enter your email password into the box and click save.  This will complete the process. Also, depending on your frequency settings, you may need to allow your box a little time to fully sync.

Make sure it is working by sending an email out to any other email address and when received, send it back again.

You will need to then repeat this process on any other devices and machines you use this email address for.  Please make sure it is working fully on each device before attempting to change it on another.

If you have more than one email address, repeat the process.

Sometimes we need to change an email address for a variety of reasons but it’s important to follow a few steps to ensure you don’t miss anything.

1. Set up a new email address
2. Don’t close the old account. Keep it running for the time being.

3. Email (from the old account) all important contacts to let them know of the new change of email address.
4. Turn on automatic forwarding from the old account to the new.
5. Export your contacts from the old account to the new.

6. Forward or back up any important emails you want to save and transfer to the new.
7. Give it a couple of months to ensure everyone is now using your new address, then you can decide to either close down the old one or leave it dormant.  

If leaving dormant, check your provider’s rules regarding inactivity, most will delete the account if left too long so make sure you schedule in a couple of log ins throughout the year to avoid the account being deleted.

Unfortunately there seems to be a bug with Outlook’s automatic set up wizard which is preventing set up of domain email and throwing up errors. It is better to perform a manual set up as instructed below. Quick set up instructions here or scroll down for step by step screenshots. Remember to have your email address and password ready.

1. Open Outlook, Click File > Account Settings > Manage Profiles >Email Accounts >New

1. Enter your name > Email address > Password > Retype Password >Check Manual set up or additional server types > Next
2. Choose your account type: pop or IMAP > Next
3. Fill in all your details, choose IMAP

CHECK the box saying Require logon using Secure Password Authentication

IMPORTANT! before you click next, click More Settings > Outgoing Server >

Check My outgoing server (SMTP requires authentication) AND
Use same settings as my incoming server > OK then click NExt

Outlook will run a test

If successful, close the window

An ‘All set’ window will appear. If you want to set up outlook on your phone too, leave the little checkbox checked, otherwise uncheck it and then click finish.

You will see your new email address added to the email accounts list, close to continue. Return to your home dashboard to manage your new email account.

Step by Step Screenshots:

Click +Add Account > Manage profiles

Click Email Accounts

Click New

Enter your details like my example below but using your own email details. Choose manual set up > Next

Choose Pop or IMAP option > Next

Fill in every field in full (using your own name and domain email, server settings are the same).

Important! You must tick the check box at the bottom and click ‘More settings’ before you click next

When the more settings window opens, choose outgoing server and check the two boxes below. These must be enabled ! > OK

Outlook will run a basic test to make sure all is set up. It will then say you’re all set.

If you want to set up outlook on your phone too, leave the little checkbox checked, otherwise uncheck it and then click finish. Then close all the windows and go to your home dashboard to check your emails.

If you have chosen IMAP, your domain email syncs with the email server (where your email account is hosted). If you want to create and use custom folders to organise your emails in Outlook, you first need to create them in Webmail. Follow these steps below:

Log in to Webmail.

Visit: https://webmail.webmailhost.co.uk

Enter your email address and password to login.

Click settings (left menu) > Folders (second pane) > + Create (icon top right) Your new folder will appear in the centre column. Log out.

Now log back into outlook. Click on your email address (left column) > Click ‘Folders’ and you will see your new folder nestled under the inbox.

To move an email over to your new folder, open up the email, click the 3 dots (very top right), click ‘move’ choose your folder and it will transfer the email to that folder.

To set your domain emails up using the default Windows 10 Mail app follow the instructions below.

Important: make sure you have your email address and password to hand before you begin. You are advised to check these are correct by logging into webmail first via a web browser.

Go to: https://webmail.webmailhost.co.uk and log in with your full email address and password. If you have logged in successfully, you can be assured your log in details are correct. Log out. If not, contact us to reset your password.

Begin set Up:

Press the windows icon (bottom left corner) > Mail > Accounts > + Add Account > Advanced Set Up > Internet Email > Internet Email Account (in the window fill in all fields as follows):

Email Address: your full email address

Username: your full email address

Password: xxxxxx

Account name: your name, company name or full email address

Send your messages using this name: type in your personal name or company name (the recipient will see this so choose something relevant that they will recognise you by)

Incoming Mail Server: cloud304.thundercloud.uk
Account Type: POP3 or IMAP4 (*see below)
Outgoing Mail Server: cloud304.thundercloud.uk

Make sure ALL 4 boxes are checked underneath > Sign In

You can personalise your email signature, set when your pc checks for mail etc by opening up the mail program and clicking on the settings gearwheel (last icon from the bottom left menu bar)

*POP3 downloads all emails onto the device you are using, leaving no copy on the server. You cannot sync across devices. Useful if you only use one device.

IMAP4 – retrieves a copy of an email to your device leaving the original on the server. You can sync using the same mail app on multiple devices. If you accidentally delete an email from your device, you will be able to recover the original from the server. Although each client has 5GB space within each mailbox, you will need to log in via webmail periodically to clear out any junk or old emails no longer require to stop it getting full and exceeding its capacity.

We would always recommend you opt for IMAP4 when setting up domain emails on a mail client/mail app.

You can also add your domain emails to your phone to sync with the account you created above.

Setting up Outlook on an iphone

If you open your windows 10 mail client, you will see a link ‘Get emails on your phone’ bottom left corner. Click it and either scan the QR code or enter your phone number and you will receive a link to download the app on your phone.

Please note, where I have used you@yourdomain.co.uk or mail.yourdomain.co.uk below – you must replace this with your own email address and domain.

Once downloaded, open the Outlook icon to begin set up. Click Add Account.

Enter your full email address & click the blue ‘Add Account’ button
Make sure it says IMAP at the top.

You need to complete the following fields that the program hasn’t autofilled:

Password
Display Name:
Description:

Then toggle the ‘Used Advanced Settings’ to enable
Incoming hostname:

mail.yourdomain.co.uk:993
IMAP username: you@yourdomain.co.uk
IMAP password: (complete this)

SMTP Outgoing Email Server
SMTP Hostname: mail.yourdomain.co.uk:465
SMTP Username: you@yourdomain.co.uk
SMTP Password: (your password)

Then click the ‘Sign in’ Button to complete