To set up your domain e-mail account on your iPhone default mail app (IOS 14.4 onwards), please follow the steps below.

Make sure you know your domain email address AND password before you begin, to avoid any connectivity problems.

You will be using the default mail app (blue icon) to send and receive your mail.   Click settings gearwheel to start…

1. Click Mail icon > Accounts. > Add Account > Other > Add Mail Account > New Account (fill in 4 fields with your details)

2.  New Account details  – LEAVE THE TOP TOGGLE ON IMAP!  Incoming Mail Server –  fill in the hostname: yourdomain.co.uk then username (which is your full email address) 

 Outgoing Mail Server –  hostname: yourdomain.co.uk your username and password (it is NOT optional) > NEXT

 

3. make sure the mail toggle is enabled (green) > SAVE

4. Your email account is now ready.  Press your home button, find your blue mail app icon and move somewhere convenient.  Tap on it to open your mail.

To set up your domain e-mail account on your iPhone default mail app (IOS 13.5 onwards), please follow the steps below.

Make sure you know your domain email address AND password before you begin, to avoid any connectivity problems.

You will be using the default mail app (blue icon) to send and receive your mail.   Click settings gearwheel to start…

1. Click Settings (gearwheel icon) > Passwords & Accounts >Add Account > Other….

2. Add Mail Account > Complete your details in the 4 fields as marked in red (with your details) > click Next (blue link top right) >

Complete ALL fields marked in red replacing you@yourdomain.co.uk  with your own email address & password (type out in full) > Click Next (blue link top right).

3.  Your phone will now sync with the server > click SAVE to complete. Now click home & tap the blue mail app icon to open your email account.

Send an email to another account you own and send it back again to make sure you are receiving incoming mail and they are outgoing.

Previous versions of IOS, please follow the steps below:

1) Go to Settings > Mail, Contacts, Calendars > Add Account.

2) Click ‘Other’ and then ‘Add Mail Account’.

3) Fill in the details with the e-mail address and password for the account you wish to set up.  Make sure all fields are typed out in full even those marked optional.

4) IMAP is the default choice.  Make sure all fields are typed out in full even those marked optional.  The Incoming and Outgoing mail server hostname is:  cloud304.thundercloud.uk and overtype the password field with your password. Click Next to proceed & Save to complete.

5)  You have now set up your domain email account on your iPhone!

How to set up your Android mobile device with your domain email account using the IMAP protocol.

Checklist before you begin:

1. Ensure your domain email address has been created
2. Make sure you know your password! *

*If you are just starting out and/or you need to update your password from the default one issued, log into your Webmail first and change it. You can do this by visiting https://webmail.webmailhost.co.uk log in with your email address and default password, click settings gearwheel (far right) then ‘Password’ (left menu) update your password then Click ‘Save’ then log out. To reassure yourself it is correct, log back in and out using your new password.

Note: we prefer you to use the IMAP protocol over POP3 as IMAP syncs the messages on the mail server with multiple devices allowing you manage your domain email inbox from different locations. POP3 downloads the email directly onto the device you view it on and does not leave a copy on the server, therefore to read it again, you must use the same device.

Setting up your domain email on your Android phone.

1. Locate and tap on the Email (envelope icon)
2. scroll down to Settings > + Add Account
3. Enter your full email address and password and tap NEXT
4. tap IMAP account
5. On the Incoming server settings screen, enter: Email address – your full domain email address, for example, you@yourdomain.co.uk
   Password – your domain email account password
   Username – your full domain email address, for example, you@yourdomain.co.uk
   IMAP server – enter: yourdomain.co.uk
   Security type – select SSL (accept all certificates)
   Port – 993 > tap NEXT
6. On the Outgoing server settings screen, enter the following information:
7. SMTP server – enter: yourdomain.co.uk
   Security type – select SSL (accept all certificates)
   Port – 465
   Require sign-in – you will need to check this box!
   Username – enter your full domain email address, for example, you@yourdomain.co.uk
   Password – enter your domain email account password, tap NEXT
8. On the Accounts Options screen, you can select your preferred account options, including sync schedule, new email notification and more. Tap NEXT to  complete the setup process.

Your Android device is now configured to access your domain email account using the default Mail app.

To setup your Email client such as Outlook, Thunderbird and so on you will need the mail settings as below:

For IMAP

Account type: IMAP
Incoming mail server: mail.domain.co.uk (using your actual domain name)
Port 143

Username:  (your full email address)
Password:  (your email account password)

For SSL use –
Incoming mail server: cloud304.thundercloud.uk
Port :993

For POP3

Account type: POP3
Incoming mail server: mail.domain.co.uk (using your actual domain name)
Port 110

For SSL use –
Incoming mail server: cloud304.thundercloud.uk
Port :995

Outgoing mail server: cloud304.thundercloud.uk
Port 25025

User/pass: as above

For SSL use –
Outgoing mail server: cloud304.thundercloud.uk
Port 465

Please make sure you enable outbound authentication if using Outlook. This will use the same credentials as your incoming server.

To setup your Email client such as Outlook, Thunderbird and so on you will need the mail settings as below:

For IMAP

Account type: IMAP

Incoming mail server: mail.domain.com (use your own actual domain name)

Port 143

Username: Full email address

Password: mail account password

For SSL use –

Incoming mail server – cloud304.thundercloud.uk

Port :993

For POP3

Incoming mail server: as above

Port 110

User/pass: as above

For SSL use –

Incoming mail server – cloud304.thundercloud.uk

Port :995

Outgoing mail server: as above

Port 25 (you can try port 25025 if you have issues sending)

User/pass: as above

For SSL use –

Outgoing mail server – cloud304.thundercloud.uk

Port :465

Please make sure you enable outbound authentication if using Outlook. This will use the same credentials as your incoming server.

Customising your Roundcube Webmail inbox is quite straightforward.  Here’s how in 3 steps:

1. Log into your webmail account:

https://webmail.(yourdomain).co.uk    >  Enter your username and password

2. Click the ‘settings’ gearwheel icon (left menu)

First, set up your identity.  From the left menu, choose: Identities > and click on your email address (next column).

Complete the top section:

Display Name
This is the name that will appear in your recipients inbox, so make sure they can clearly identify you by this (e.g. mine is ‘Rachael, Websorceress’)

Organization
Put your company name in this field. The other two fields can be left blank.

3. Complete the Signature Section

You can just enter ordinary text in here or if you want to customise your signature, then ‘check’ the HTML signature box.  A little interface will appear where you can upload a logo, pick a font, change colours and add links etc. I would recommend you use a logo size of approx 150px wide so there is no issue with people viewing on smaller devices and mobile phones.

Once you’re happy it’s complete, click the ‘Save’ button

To finish, click the ‘Mail’ icon (top right) to take you back to your inbox where you can now log out.

Your identity and email signature is now set up.

If you have set up IMAP on your iphone but find you cannot delete your emails and you’re getting a little pop up window saying, ‘Unable to move message. The message could not be moved to the mailbox Trash’ then here’s a fix.

Follow the instructions below:

1. Tap ‘Settings’ (grey gear wheel)
2. Tap on your email account (yourdomain.co.uk), then again on the next screen
3. Click ‘Advanced’
4. Scroll down to ‘IMAP Path Prefix /’ tap on this and enter the word INBOX (in capitals)
5. Click ‘Account’ at the top and click ‘Done’

Close down the app and open up your email account, you should now be able to delete your emails.

To include a simple text signature:

1. Click the ‘Settings’ App (grey gearwheel), then go to ‘Mail, Contacts, Calendars’, then to ‘Signatures’.
2. Simply type in or paste your signature in the box. Job done!
3.  Send an email out to another email address of yours to check the display.

To include an html signature (including an image/logo):

1. First, send yourself an email which you can open up on your iphone that includes your graphic email signature.
2. Open this email up on your iphone, tap and hold your finger on some part of the email body that is not a link. When the iOS select box appears, drag the little blue markers at the end to highlight/surround your signature as best as possible. When highlighted, tap the ‘Copy’ button to copy your signatures to your iOS Clipboard.
3. Click the ‘Settings’ App (grey gearwheel), then go to ‘Mail, Contacts, Calendars’, then to ‘Signatures’.
4. Tap twice in the empty box and select ‘Paste’ from the popup menu.
5. If your signature looks distorted at this point, it may be that your device has applied special formatting .  You can remove this by shaking your device until the ‘Undo Change Attributes’ box appears – select ‘undo’ from the pop up window and your signature should now display nicely.
6. Go back to your Mail app and try sending an email from the account that you installed the signature on. It should now work as expected.