If you have chosen IMAP, your domain email syncs with the email server (where your email account is hosted). If you want to create and use custom folders to organise your emails in Outlook, you first need to create them in Webmail. Follow these steps below:

Log in to Webmail.

Visit: https://webmail.webmailhost.co.uk

Enter your email address and password to login.

Click settings (left menu) > Folders (second pane) > + Create (icon top right) Your new folder will appear in the centre column. Log out.

Now log back into outlook. Click on your email address (left column) > Click ‘Folders’ and you will see your new folder nestled under the inbox.

To move an email over to your new folder, open up the email, click the 3 dots (very top right), click ‘move’ choose your folder and it will transfer the email to that folder.