Online Shop owner checklist
1. Contact, trading and pricing details clearly displayed
2. Terms & Conditions
3. ‘Delivery and Returns’ information (in your t’s and c’s, on a special page or both)
4. Register as a controller with the Data Protection Act
5. Have a page especially for ‘Privacy and Cookies’
6. PCI compliance – use a hosted payment gateway
7. Acknowledge orders and send written confirmation (invoice)
Read the full article here: https://help.ekm.com/hc/en-gb/articles/204050425-Getting-your-shop-legit-7-steps-to-trading-online-legally
Read more about legal requirements for your online shop here: https://help.ekm.com/hc/en-gb/articles/204050325-Legal-Requirements-for-eCommerce-Websites
All the info you need regarding the rights as for online sales and the Consumer Rights Directive – covers returns & refunds etc: http://www.ekm.com/blog/consumer-rights-directive-what-does-it-mean-for-you/